Delivery
When it leaves, and what happens next
Every order is sent to you by the supplier that holds the stock, within that supplier’s lead time. This page covers when it leaves, how long it takes, what arrives, and what we do when a parcel goes wrong.
Updated October 2026Jurisdiction: United Kingdom
Lead times
When it actually leaves
There is no daily cut-off and no countdown. Each order is sent by the supplier that holds the stock, within that supplier’s lead time.
- Once your payment has cleared
- We pass the order to the supplier that holds the stock.
- Within the supplier’s lead time
- The supplier sends it to you. Each supplier has its own lead time, a set number of working days.
- Weekends and bank holidays
- Do not count towards a lead time.
The estimated delivery dates at checkout and in your order confirmation count the lead time of the slowest supplier on your order, then the delivery time stated for the service you choose. Products from different suppliers are sent separately, so one order can arrive as more than one parcel.
Services
Which service to pick
The delivery services on offer, and their prices, are shown at checkout, where they stay current. The supplier sends your order on the service you choose, and the time a service takes is counted from the day the supplier sends it.
Checkout shows the countries we deliver to and will not accept an address anywhere else. Orders are sent to you from outside the UK. On higher-value orders to a UK address, import VAT, customs duty and a carrier handling fee may be charged on delivery. A parcel delivered outside the UK may be charged that country’s import duties and taxes on arrival.
The parcel
What arrives
Packed by the supplier
Your parcel is packed and labelled by the supplier that sends it rather than by us, so the packaging and the return address on the label are the supplier’s. If how a parcel is packed matters to your work, ask us before you order.
Vials that travel at room temperature
Everything ships lyophilised — freeze-dried and sealed under vacuum — which is exactly the state in which a peptide is at its most stable. Time in transit is not a cold-chain problem for a powder in a sealed vial, so there is no ice pack to fail and no window to miss. Refrigeration matters after you reconstitute, not before.
Your batch reference
Where a batch reference has been assigned, it is printed on the vial label. If a certificate has been published for that batch you can read it before the parcel has even arrived — the reference on the label is what you type into batch verification. Referencing does not yet cover every product, so some vials carry none.
Exceptions
If something goes wrong
Four situations, and what we do in each. In all of them the first step is the same: tell us, with your order reference.
The tracking stops moving
Tell us and we will take it up the same working day with the supplier that sent it, which deals with the carrier. A carrier will not treat a parcel as lost until its own timescales have run, and we cannot shorten them. What we can do is chase it, keep you posted, and settle it the moment the carrier reaches a conclusion.
Once the investigation closes with the parcel unaccounted for, DRPSHP replaces the order or refunds it. Which of the two is your choice, not ours.
Tracking says delivered and you have nothing
Check with neighbours and look for a safe-place photograph on the tracking record first — the great majority resolve there. If it is genuinely missing, tell us within seven days of the delivery scan and we will raise it with the carrier through the supplier that sent it.
Where tracking confirms delivery to the address given at checkout and the carrier upholds that, responsibility has passed to the recipient. We will still help you pursue it.
The address was wrong
Addresses are printed exactly as entered at checkout, so please read yours back before paying — particularly the house number or building name, which is the field that goes wrong most often.
If you spot a mistake before the supplier sends the parcel, contact us and we will correct it at no charge. Once it has been sent we cannot recall it. A parcel returned to the supplier as undeliverable can be sent out again, but the second postage is chargeable.
We decline to ship
DRPSHP may hold or cancel an order before dispatch where a payment, verification or regulatory question arises. Anything paid for an order we do not send is refunded in full to the original payment method.
This is rare, and it is not an accusation. Where we can explain, we will.
Ask us about a parcel
Support answers order and delivery questions on working days. Have your order reference to hand and we will find out from the supplier where your parcel is.