Questions and answers

Once your payment has cleared, we pass the order to the supplier that holds the stock, and the supplier sends it within its lead time: a set number of working days, which weekends and bank holidays do not count towards. The estimated delivery dates at checkout and in your order confirmation allow for it.

That depends on the delivery service you choose at checkout, which is where the services and their prices are shown. The supplier sends your order on that service, and its time is counted from the day the supplier sends it. Products from different suppliers travel separately, so one order can arrive as more than one parcel. Orders are sent to you from outside the UK. On higher-value orders to a UK address, import VAT, customs duty and a carrier handling fee may be charged on delivery.

Checkout shows the countries we deliver to and will not accept an address anywhere else. Some products cannot be sent abroad, and a parcel delivered outside the UK may be charged that country’s import duties and taxes on arrival.

It is packed and labelled by the supplier that sends it rather than by us, so the packaging and the return address on the label are the supplier’s. If how a parcel is packed matters to your work, ask us before you order.

We commission independent laboratory testing across the range and publish every certificate we hold. It does not yet reach every batch of every compound — we would rather tell you that than let you assume otherwise. Each product page shows exactly what documentation exists for the thing you are looking at, including when the answer is none.

Every certificate belongs to one batch, and where that batch has a reference it is printed on the vial label. Type it into the batch check and the document comes up. Where the laboratory issues its own verification key we show that too, so you can check the report against them rather than against us — which is the only version of this that is worth anything. Referencing does not yet cover every product, so a label without a number has nothing to look up.

The product page will say so. It means testing has not been completed or published for that batch — not that a result came back and we sat on it. If the paperwork matters to your work, email before you order: ask which batch you would get and what exists for it, and you will get a straight answer either way.

Two reasons. We keep our own references for stock control, and some published reports are supplier-level analyses carrying the manufacturer's sample reference. Either way a report can name a batch that is not the DRPSHP code on your label. Where that happens the product page says which number maps to which.

We order listed research peptides against a floor of 99%. That is what we buy to, not a number printed on every vial — where a batch has been tested, its certificate carries the figure the laboratory actually recorded, and that is the one worth relying on.

Lyophilised vials go to -20 C for anything long term. They are stable at room temperature for the length of a domestic delivery, which is why nothing here ships on ice and why a parcel sitting on a doorstep for an afternoon is not a problem. Once reconstituted: 2-8 C, out of the light, and freeze it once rather than repeatedly.

There is a reconstitution calculator and technical data on the site — concentration, draw volume, U-100 syringe units. That is arithmetic, and arithmetic is all it is. We do not give dosing guidance for people or animals, we do not supply protocols for self-administration, and designing the study is your job rather than ours.

No. Laboratory research and education, nothing else. These are not medicines, no regulator has authorised them for anything, and nothing here goes into a person or an animal under any circumstances.

Yes — 18 or over to hold an account or buy anything. Registration asks for a date of birth and we check the requirement against it, so an account cannot be created where the details show somebody under 18, and it is checked again before an order is created. It is a check against what you tell us: we do not ask for identity documents and we do not verify who you are.

Pay by Bank powered by Fena. You pick your bank and approve the payment inside your own banking app, and no bank or payment details are typed into checkout. The order completes only once we receive confirmation that the payment succeeded, not at the moment you approve it.

How Pay by Bank works

DRPSHP is a trading name of Lucid Grove Ltd, and payments are taken in the company’s name. A Pay by Bank payment shows as Lucid Grove Ltd, or DRPSHP where your bank shortens it. No product is ever named on a statement, a banking-app notification or a receipt, and a refund appears under the same name.

What appears on a statement

No. You can check out as a guest with an email address, a delivery name and your date of birth, which we need because these products are sold to over-18s only. An account keeps your orders, addresses, certificates and support history in one place, and you can create one afterwards and have the order linked to it.

Quantity discounts apply automatically at checkout where a compound qualifies, and they need no code. For larger procurement, purchase orders or a formal quotation, contact support and we will price it properly rather than pointing you at the catalogue.