Policy
Returns and refunds
We do not accept returns. If an item arrives damaged, faulty or wrong, or is missing from your order, tell us within 7 days of delivery and send us photos of what arrived, with your report or when we ask, and we will decide a remedy at our discretion, which may be a partial refund.
Updated October 2026Jurisdiction: United Kingdom
Returns are not accepted
We do not accept returns. Please do not post anything back to us unless we have asked you to.
If an item is damaged, faulty, wrong or missing
Check your order the day it arrives. If an item is damaged, faulty or wrong, or is missing from your order, tell us within 7 days of delivery, with your order number and what is wrong: email support@dropshippeptides.co.uk, or report it from the order in your account. We need photos of what arrived, including the labels and the packaging: attach them to your email, or send them when we ask.
We look at every report and decide how to put it right at our discretion, which may be a partial refund. Keep what arrived and its packaging until we have replied.
How a refund is paid
A refund goes back to the payment method you used, and takes 5 to 7 working days to show up after we have sent it.
All products are supplied for laboratory research use only. This does not affect your statutory rights.